Discussion:
Airline responsability for improperly sold tickets
(too old to reply)
JF Mezei
2011-12-14 05:13:41 UTC
Permalink
http://www.cbc.ca/news/canada/story/2011/12/09/bc-ticketscancelled.html

Korean published some travel agent discounts (75% off for trips to Palau
in south Pacific.

Expedia.CA made those available to the general public who got a sweet
deal for somethig like $600 for return ticket to the south pacific.


Korean discovered this and calcelled people's reservations and will give
them full refund.


From an IATA/IACO point of view, shouldn't Korean airlines by bound to
honour those reservations the second their are marked "OK" ? I can
understand that they would want to have a godo chat with the travel
agency and get them to cough up the fare difference since the
error/fraud was committed by the travel agency.

Are passengers protected in such cases ?
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Roland Perry
2011-12-14 10:43:34 UTC
Permalink
Post by JF Mezei
http://www.cbc.ca/news/canada/story/2011/12/09/bc-ticketscancelled.html
Korean published some travel agent discounts (75% off for trips to Palau
in south Pacific.
Expedia.CA made those available to the general public who got a sweet
deal for somethig like $600 for return ticket to the south pacific.
Korean discovered this and calcelled people's reservations and will give
them full refund.
From an IATA/IACO point of view, shouldn't Korean airlines by bound to
honour those reservations the second their are marked "OK" ? I can
understand that they would want to have a godo chat with the travel
agency and get them to cough up the fare difference since the
error/fraud was committed by the travel agency.
Are passengers protected in such cases ?
Even the very customer-friendly EU rules allow an airline to cancel and
refund, for no particular reason, as long as they give enough notice (14
days).
--
Roland Perry
--
misc.travel.air-industry is a moderated newsgroup. Please mail messages to
***@airinfo.aero, and see http://mtai.airinfo.aero for the FAQ and policies.
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