2011-12-14 05:13:41 UTC
Korean published some travel agent discounts (75% off for trips to Palau
in south Pacific.
Expedia.CA made those available to the general public who got a sweet
deal for somethig like $600 for return ticket to the south pacific.
Korean discovered this and calcelled people's reservations and will give
them full refund.
From an IATA/IACO point of view, shouldn't Korean airlines by bound to
honour those reservations the second their are marked "OK" ? I can
understand that they would want to have a godo chat with the travel
agency and get them to cough up the fare difference since the
error/fraud was committed by the travel agency.
Are passengers protected in such cases ?
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